We’re confident that our complaint resolution process is fair and robust; but in case you are not satisfied with our response on your grievances you can refer your complaint to email id : ssathappan@emiratesnbd.com or approach us at :-
Nodal Officer
Mr. Sathappan Sethuraman - Head of Operations
Gr. & 1st Floor, 5 North Avenue,
Maker Maxity, Bandra Kurla Complex,
Bandra (E), Mumbai 400051
Contact details of the Central BO Office:
Portal: Complaint lodging portal of the Ombudsman https://cms.rbi.org.in
Address: Centralized Receipt and Processing Centre, Reserve Bank of India, 4th Floor, Sector 17, Chandigarh 160017
Toll-free number:
14448
Click here to read Integrated Ombudsman Scheme, 2021.
Click to read Salient Features of Integrated Ombudsman Scheme 2021 (English | Hindi | Marathi | Tamil).
Click to read single window for resolution of complaints against RBI regulated entities (English | Hindi).
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