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Address:
Emirates NBD Bank (P.J.S.C)
Ground Floor and First Floor, 5 North Avenue,
Maker Maxity, Bandra Kurla Complex,
Bandra (East), Mumbai – 400051
+91 22 6153 2300 indiahelpdesk@emiratesnbd.com
IFSC code: EBIL0000001 Swift code: EBILINBM
Business Hours:
Monday to Saturdays: 10:00 AM to 4:00 PM
Other than Second and Fourth Saturdays*
Bank will remain closed on Second and Fourth Saturdays every month.
For grievances, you can approach:
Nodal Officer
Mr. Sathappan Sethuraman - Head of Operations
Gr. & 1st Floor, 5 North Avenue,
Maker Maxity, Bandra Kurla Complex,
Bandra (E), Mumbai 400051
Banking Ombudsman Scheme
The Banking Ombudsman Scheme is covered by the RBI directive dated 14 June 2002. The Banking Ombudsman has the following powers:
- To receive complaints relating to the provision of banking services
- To consider such complaints and facilitate the satisfaction/settlement by agreement or through conciliation and mediation between the Bank and the aggrieved party.
- To resolve by way of arbitration any disputes between banks or between the bank and its constituents, as may be agreed upon by contesting parties.
In accordance with the scheme:
For Maharashtra and Goa, the office of the Banking Ombudsman is at the following address
General Manager
C/o. Reserve Bank of India,
4th Floor, RBI Byculla Office Building,
Opp. Mumbai Central Railway Station,
Byculla,
Mumbai – 400 008.
Click to find out more about Banking Ombudsman Scheme 2006
For more details please refer to the RBI website www.rbi.org.in
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